Agentic AI · Insurance, deep · BFSI, ready

Agentic AI that
actually finishes the job.

Not a chatbot that talks. Agentic AI that closes the task: claims, renewals, quotes, across voice, chat, WhatsApp and email. Governed, auditable, IRDAI-aware.

Book a demo → ▶ Experience it live
No hallucinations SOC 2 Type II ISO 27001 DPDP compliant AES-256 encrypted IRDAI-aware
Demo

Watch Agentic AI finish the job.

Pick a language and a scenario. It opens in English, switches the moment your customer speaks, and closes the task, every step logged.

Language
Scenario
app.agenticuniverse.ai/experience-centreLIVE
Agentic Universe On call · 00:00
English
Encrypted · Logged
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Handle time
—
Language
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Outcome
Built for regulated enterprises
10+ Global and Indian languages 24/7 inbound + outbound 100% of calls logged & auditable Human sign-off on high-stakes
Why Agentic Universe

Proof, not promises.

12+Languages · code-mixed
Speaks your customer's language.

Governed Agentic AI across 12+ global and Indian languages, switching mid-conversation and handling code-mixed speech natively. Purpose-built for BFSI, not a generic bot pointed at finance.

Englishहिन्दी日本語தமிழ்廣東話বাংলাಕನ್ನಡગુજરાતી
Agentic Universeend to end
Generic chatbotreply only
24/7Always on
Reaches the whole book.

Agents handle calls and back-office work around the clock, cutting wait times and reaching every policyholder, not the slice a call centre can cover.

100%Logged & auditable
Built for the audit.

SOC 2 Type II, ISO 27001, DPDP compliant and AES-256 encrypted, with human sign-off on high-stakes cases and IRDAI-aware guardrails by design.

0Hallucinations
Grounded, not generative.

The agent answers only from your verified policy and product data, so it never invents a premium or a rule. It says I do not know rather than guess.

What it does

One agent layer for the whole
customer conversation.

Handles the call, the follow-up and the paperwork, then hands to a human when a decision needs one.

Natural, multilingual voice

Human-sounding, 10+ languages, real-time turn-taking. Context, not keywords.

Inbound & outbound at scale

Thousands of concurrent calls. Renewals, collections, servicing, no queues, no hold music.

Voice, WhatsApp, SMS & email

One agent, every channel. Start on a call, finish on WhatsApp, context carried across.

Finishes the task

Books the slot, updates the CRM, collects KYC, closes the renewal, logs every step.

Analytics & QA built in

Sentiment, intent, quality and compliance scored on every call. Transcripts searchable and exportable.

Fits your stack

Plugs into your telephony, CRM and policy admin. Real workflows, not a sandbox.

Capabilities, not vanity metrics

What the platform is built to do.

<800ms
Response latency
Real-time turn-taking that feels human
10+
Languages
Named, spoken fluently, see below
100%
Audit coverage
Every action logged & timestamped
24/7
Always on
No queues, no hold times, no gaps
Multilingual, and we name them

Speaks your customers' language.
Literally.

Exactly what our agents speak fluently today, with accents and code-mixing (Hinglish and more) handled natively.

Hindi हिन्दी English Tamil தமிழ் Telugu తెలుగు Kannada ಕನ್ನಡ Malayalam മലയാളം Marathi मराठी Gujarati ગુજરાતી Bengali বাংলা Punjabi ਪੰਜਾਬੀ Hinglish code-mixed + global on request
Where it's already built for

Purpose-built for BFSI.

Not a generic bot pointed at finance. Shaped around the workflows that stall when a person has to pick up the phone.

Insurance

Lead pre-qualification · policy renewals & persistency · Tele-MER scheduling · onboarding & KYC · claims first-notice · lapsed-policy re-engagement · service requests resolved on the call.

Banking & lending

Collections & EMI reminders · account servicing · loan pre-qualification · card activation · onboarding verification · dispute intake · retention outreach, all compliant and logged.

Security & compliance

Built for the teams that
get audited.

Compliance is the foundation, not a footer. Every conversation governed, encrypted and traceable end to end.

✓
SOC 2 Type II & ISO 27001

Independently audited security controls and information-security management.

✓
DPDP compliant & data residency

India data-protection ready, with in-country data residency options.

✓
AES-256 encryption

Data encrypted in transit and at rest, with custom retention windows.

✓
MFA, SSO & role-based access

Enterprise access controls with full, immutable audit logs.

✓
Human-in-the-loop by design

High-stakes decisions get a human sign-off before anything commits.

✓
Grounded, no hallucinations

Answers only from verified sources, with citations. It says "I don't know" rather than guess.

✓
IRDAI-aware guardrails

Scripts and disclosures shaped around Indian insurance regulation.

Customer reviews

What BFSI teams say.

Representative feedback from deployments, shared anonymously at our customers' request.

“We moved renewal outreach onto governed Voice AI across three languages and recovered promise-to-pay commitments the team could never chase by hand. The audit trail is what sealed it for compliance.”

HO
Head of OperationsTop-5 Life Insurer, India

“FNOL to cashless used to take days. Now the routine cases finish on first contact, and my officers only touch the ones that genuinely need a human.”

VC
VP ClaimsLeading Health Insurer, India

“What sold us was governance. Every action logged, human sign-off on the high-stakes calls. It cleared our risk review on the first pass.”

CD
Chief Digital OfficerGeneral Insurer, APAC
FAQ

Questions, answered.

What does Agentic Universe do?

Agentic Universe builds secure, compliant, multilingual Agentic AI for banking and insurance that resolves customer requests end to end across voice, chat, WhatsApp and SMS, not just reply.

How is Agentic Universe different from a chatbot?

A chatbot replies. Agentic Universe finishes the task. The agents read the goal, use your systems, and complete work like renewals, claims and servicing end to end, handing off to a human when needed, with every step logged.

Which languages does the Agentic AI support?

12+ global and Indian languages including English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Bengali, Punjabi, Japanese and Cantonese, with switching mid-conversation.

Is Agentic Universe secure and compliant?

Yes. SOC 2 Type II, ISO 27001, DPDP compliant, AES-256 encryption, full audit trails, human-in-the-loop sign-off, and IRDAI-aware by design.

Does a human stay in the loop?

Yes. High-stakes decisions get human sign-off before anything commits, and any case can be escalated to your team with full context.

How quickly can Agentic Universe be deployed?

Most BFSI use cases go live in weeks, not months, because the agents are purpose-built for insurance and banking workflows and integrate with your existing systems.

Where is Agentic Universe located?

Agentic Universe is headquartered in Singapore with an office in India, serving BFSI enterprises across APAC.

Book a demo

Hear Agentic AI handle a real BFSI call.

A live demo on your use case, in your language, against your workflow. A real person follows up within a day.

✓ Live demo on your use case, not a canned reel
✓ Personal follow-up within one business day
✓ No spam, your details go straight to our founding team
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